Reception staff in the main pleasant enough particularly during check in/check out - special mention to the porters and concierge who were extremely helpful and friendly. The next day, by 1 pm., I have not heard anything. Hello yay4naps,Thank you for taking the time to review our property. The Bed Bug Registry is a website where people can report their sightings and experiences. David L, Front Office Manager at The Westin New York Grand Central, responded to this review. There is some street noise but there's not much that the hotel can do about that. Now $181 (Was $̶2̶4̶9̶) on Tripadvisor: The Westin New York Grand Central, New York City. Now $175 (Was $̶3̶4̶9̶) on Tripadvisor: The Westin New York Grand Central, New York City. We always want our guests to leave feeling refreshed and energized, and regret this was not the case for your visit. However, we're sorry for the inconvenience caused. Dear Getaway59561172169,Thank you for being our guest and for bringing these matters to our attention. All the best. Nestled right next to Grand Central Station, we offer travelers unparalleled access to the terminals, shops and restaurants of this New York City icon. Overall, a decent property, with friendly people at the front desk, but less friendly at the baggage check. The first time we had a corner suite which was amazing! I reported this to the front desk and manager and showed my son and my massive bites, a video of the bugs in the bed and had a staff member come see them. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Bed Bug Planet SM Reports Westin Buckhead Atlanta. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Stayed for 3 nights in May, our room was on the 7th floor and was very clean. You could just use the water tank to boil hot water if you prefer to take your own instant instant coffee (or water for tea - although may have residue taste?). Refuel with an energizing snack or freshly-prepared meal from the comfort of your guest room at any time. This gym has it all treadmills and weights, among other things. Find out if The Westin New York Grand Central, 212 E 42nd St, NY, 10017 has an reported bed bug incidents. We apologize for failing to deliver the exceptional experience you have come to expect from Westin. Please see our partners for more details. Dear Biggie_d_69,Thank you for being our guest. The Resteraunt next door was very good the waitress was friendly. 2. View other locations in Atlanta, Georgia - USA Even more shocking, was the treatment the customers got when they complained about bed bugs to Westin management. 212 East 42nd Street. Give the reports on this site, I thought it wise to inspect my room in detail. Great place to stay. Order your food at the left end of the counter (underneath breakfast menu sign) then move to the right towards till to pay and order hot drinks. So stuck in room all day with a 9 year old, swollen all over. We are pleased to know you enjoyed your stay with us and appreciate you mentioning our dynamic location and rejuvenating guestrooms. 404-365-0065 3391 Peachtree Road NE Atlanta GA 30326. Then I got a rash on my legs. Very surprised that the hotel didn’t do family rooms with a double & 2 singles. The Westin New York at Times Square showcases 24-hour in-room dining for your convenience during your time in New York City. The Westin Grand Central has come a long way since its rebranding. Carefully inspect the hole where the headboard was lifted out of. The Westin New York Grand Central essentially told me, a platinum guest, that I had made this up. The Westin New York Grand Central . I am sorry to hear of the issues you encountered due to the noise. I called Starwood corporate and they were just as useless. Please know this matter will be investigated and that a follow-up will be communicated to you directly. Then I got a rash on my legs. We encourage you to give us another chance so we can show you the hospitality you deserve.Be Well,Colleen SentersGeneral Manager, Returned yesterday after a 4 night break with family booked through BA. They work tirelessly to provide the best service, down to the smallest detail. They told me that the hotel didn't find bed bugs (as I had already explained to them) and offered no apology or compensation. Usual toiletries in bathroom - shampoo/conditioner/soap and body lotion (nice smell). BedBug Central serves as the nation’s most authoritative information resource and website available to the public for information involving bed bugs and bed bug related issues concerning health, prevention, and treatment methods. These insects are sneaky little devils. Brigitte24, Manager at The Westin New York Grand Central, responded to this review. People can use this free resource to avoid bringing home an unwanted souvenir. I am a Platinum Elite Member, the 2nd highest tier. TeamMarriott, Manager at The Westin New York Grand Central, responded to this review, The Westin New York Grand Central Features. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We came home with bed bugs. Our Westin Heavenly Bed® with luxurious down comforter and Westin Heavenly Bath are guest favorites. The Westin Annapolis Bed Bug Reports. We had a fabulous stay and would highly recommend, Dear MaccaEngland,Thank you for the detailed review of The Westin New York Grand Central and for recommending us to future guests. Pick up the mattresses in the rooms and look under it. See 5,082 traveler reviews, 1,409 candid photos, and great deals for The Westin New York Grand Central, ranked #288 of 507 hotels in New York City and rated 4 of 5 at Tripadvisor. I would be interested to look further into detail in your stay. I can't go anywhere, its winter and they have my son's coats. 300 reviews of The Westin New York Grand Central "Well well! Been home for a couple days, and still no traces of itching or bed bugs. the concierge was very helpful explaining the metro ticket system.The room had plenty of seating area so that we could sit with our friends to plan the day.The lifts were slow particularly at the busy times and there was no lounge only a bar which wasn't always convenient, Dear Maps44884032973,Thank you for choosing The Westin New York Grand Central. They moved me, to a lower tier floor, asked me to leave any clothes that we had concerns about and they would be laundered. A bit disappointing, hopefully they will improve and then we would stay here again. Dear Mary W,Thank you for your terrific review of The Westin New York Grand Central. The Westin Philadelphia 99 S 17th St, Philadelphia, PA. Westin Seattle 1900 5th Ave, Seattle, WA. They told me that the hotel didn't find bed bugs (as I had already explained to them) and offered no apology or compensation. Then when I finally talk to 2 other managers, I am offered cookies, strawberries and $ 100 credit. We take the upkeep of our guestrooms and hotel seriously, so we sincerely apologize for the issues you experienced with our elevators and your shower during your visit. New York, New York 10017 USA. Choose from a huge selection of Nerf Step Bars, Running Boards, Grille Guards, Jeep accessories, Tool Boxes, and more at great prices. They did not even comp me a cup of coffee let alone dry cleaning bills from all our clothing and luggage nor doctor visits. Stayed at the Westin Times Square in July 2010 before New York's bed bug infestation made headlines nationwide. We visisted in November 2016 and had great timethe hotel is very grand and you hope so - it isnt cheap!the rooms are plain and not grand at all but really big considering the city location.not super close but close enough to shops, broadway and major tourist attractions. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. I've stayed at the Westin in Times Square, and surprisingly, their rooms are more quiet. This Westin offers the Heavenly Bed experience that guests know and love, with a score just shy of its Grand Central sibling. The bed bugs are brought in by the guests - and so can be in any room at any time. File a new bed bug report at this location. You can read bed bug comments on Trip Advisor HERE. I get the clothes at 6pm. DO NOT STAY HERE!More. COVID update: The Westin New York at Times Square has updated their hours and services. Eve the concierge was excellent with Big bus deals and answered any questions we had. Not an ideal situation!! Check in was very quick and efficient. Will never stay here again. We are glad you liked our intuitive service and inspired accommodations and that you could benefit from our dynamic location. On behalf of our entire team, we deeply apologize for not living up to proper standards during your recent visit. Dear Hhb4162,I am sorry to hear of the issues that you encountered during your stay with us and your concerns are certainly understandable given the experience you described. Dear Jack S,Thank you for being our guest at The Westin New York Grand Central. On reporting the issue, they have promised to get back on "further actions" to be taken and that they will quarantine the room. WARNING-This hotel has bed bugs! Mini bar in room but sensor controlled so don't open and remove items unless you want to be charged. Check under the box spring. We requested a refrigerator which was delivered to room promptly - used to store fresh milk and water. I reported this to the front desk and manager and showed my son and my massive bites, a video of the bugs in the bed and had a staff member come see them. The next day, his finger was swelling. Thanks again, and we look forward to your next visit.Colleen SentersGeneral Manager. TeamMarriott, General Manager at The Westin New York Grand Central, responded to this review, Review collected in partnership with this hotel. I stayed in a suite in the 2500 floor. I have stayed at this hotel before, 3 times this year alone. (Click on the Red Icon to view detailed bed bug reports.) The bed was on of the most comfortable I have slept in a hotel! We called before we went to see if they took it seriously, and we could not get in touch with manager, however, as I mentioned, our room was bed bug clean! The room was large and very comfortable. Does My New York City Hotel Have These Pests? The Westin New York Grand Central: Bed bugs and HORRIBLE TREATMENT - See 5,082 traveler reviews, 1,195 candid photos, and great deals for The Westin New York Grand Central … Stayed at the hotel 12/25-12/27 and found no traces of bed bugs. The room was clean and well presented. The lobby feels like a holiday inn, the restaurant has poor service (understaffed, dirty utensils, limited menu options), the room feels like average courtyard hotel, and the bathroom is old. Language reviews this response is the subjective opinion of the Westin New York.! Less than flawless or bed bugs was the treatment the customers got when complained. Management, no loyalty to guests who have been loyal and look under it our serving! 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