McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . StubHub denies any wrongdoing or liability. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. 1:12. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . . The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. This time Stubhub claims they sold tickets and sent me email to transfer tickets. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. StubHub has not responded to the lawsuit. New cases and investigations, settlement deadlines, and news straight to your inbox. The lawsuit cites several examples in which the site failed to make refunds. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. Be the first one to find this review helpful. Required fields are marked *. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. FAQ. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. We value your privacy. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. According to the filing, McMillan purchased two tickets to an NHL game in early March. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. It is ridiculous. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. Either take their alternative or take a refund. The NHLs suspension caused a spike in the number of e-tickets sold. Subscribe for full access to The Hollywood Reporter. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. Who should shoulder those cancellation costs? Unfortunately, the seller never came through with the e-mail transfer. Show was cancelled on 12/29/21 the day of the show. I am not good at technology. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. I deleted my account. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. Despite the alleged deception, the company's policies did not reflect the actual . And the seats they offered were listed for $30 less than the ones I purchased. It was also worth 120% of the original order price. But the company does not need to comply with the law to avoid liability. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. I am disputing through PayPal. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. drug injury lawsuits and product liability lawsuits. It is possible to request a refund on a purchased StubHub ticket manually. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. I only hear that events will be cancelled if there are not enough performers. I was offered alternative tickets. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. For more information about reviews on ConsumerAffairs.com please visit our A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. Privacy Policy | A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. Add me I had cancelled tickets in Arizona last year. Id like my money back! Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. The case is based on an NHL game that was canceled because of a strike. StubHub is an American ticket exchange and resale company. "If you have tickets to a show that is postponed, you will be able to select your refund . A California state court authorized the notice. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. status of any class action settlement claim. She told me this escalation process would take 3-5 business days. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. I listed tickets and never heard back that they sold. expected to be mailed out. I call Stubhub. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. The Court in charge of this case still has to decide whether to approve the Settlement. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. StubHub is doing this as opposed to providing full refunds for canceled events. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. With the complete shutdown of large gatherings, countless businesses are being impacted. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. The complaint claims that the company did not offer refunds for tickets to canceled events. Get the latest news on COVID-19 delivered to you. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. I was told the offer for alternative tickets was the only offer that would be made other than a refund. The suit also calls for a return of customer trust. However, you've agreed to the terms and conditions of Stubhubs sale policy. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. I have not received any information on recovery of my money yet. THEY LIE. I was a part of this fiascoplease add me. StubHub is a scam and a fraud. They sent me tickets for a baseball game on the wrong day. Please add me I have communication and documentation to prove stub hub is just keeping my money. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. StubHub went a step further and simply halted cash refunds altogether. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. In the . I patiently called Stubhub over multiple phone calls and followed all of their instructions. I was informed they could not secure the tickets from the seller. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. This is the first time I have been using this website. They told me to sell them. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. I purchased six tickets to Hamilton on 12/1/21. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Its location on this page may change next time you visit. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow.