Sat, Mar 23, 2013 : 4:55 a.m. Thank you again! I found them to be solidly built. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. She took us to the second floor and when I got off the elevator I saw it immediately. Verification can help ensure real people write reviews about real companies. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. This is not something that I would have expected from a $3000 dining table. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. Insane. Arhaus Furniture collections are for the entire home. They were delivered yesterday, and three out of the six had scratch marks on the legs. FY2022 EPS Estimates for Arhaus, Inc. (NASDAQ:ARHS) Increased by Reduce the excessive fees charged for returns. Definitely coming back to finish off my home! They were both delivered a week later. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Do I need to create an account to order online? The store manager Shamika Haynes is awesome. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. First, the stain (whatever it was) would have gone into the cushion as well. I decided to return the blankets and Arhaus sent me a shipping label. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. Had a very helpful designer who gave us numerous options and ideas. I apparently ordered a custom outdoor furniture set. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. We purchased furniture for our living room and dining room. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Note: Pricing on floor samples and at Arhaus Loft locations may vary. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. The showroom is clean and beautifully furnished. Everyone is always so helpful and pleasant to work with. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. Overall I am I giving this a 4 star because of Tricia. Customer service never calls back when you try to resolve the account. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 He answered any questions we had and he was very patient with us. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. Here are 8 tips for writing great reviews. They said I would have to contact Arhaus to get the issues solved. After the third time, the concierge suggested that I return the chairs and chose new ones. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! This store is a hidden gem and a must for shoppers searching for unique home furnishings. Arhaus Reviews | Read Customer Service Reviews of arhaus.com Very punctual and efficient. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! The 2nd one got had a chip on the top and an off color board. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Heather Jester was our guide and inspiration. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. 4,200,070 reviews on ConsumerAffairs are verified. Like all things you read on the Internet, understand there is no better judge than yourself. They said "we rarely get delays." Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Arhaus don't manufacture their . They have gorgeous unique quality pieces at affordable prices. I'd give this place zero stars if I could. The level of customer service was exceptional. 11 reviews of Arhaus "LOVE THIS STORE. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. Half showed up within a week. Arhaus Furniture "customer service" Reviews | Glassdoor The moment we walked in we knew this store fit our style. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. When this store opened we would frequent from time to time. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. How do I apply for an Arhaus Credit Card? Arhaus Halstead Dining Chairs (Was 1998) - furniture - by dealer Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. I ordered Thanksgiving dishes first week in September. However, the actual colors you see will depend on your computer monitor. We expect to keep finding more of what we love at Arhaus. Clearance Items (marked Last Chance! BEAUTIFUL FURNITURE STORE ! I do wish companies would standby there commitments and honor what is being sold to the customer. This rating has decreased by -10% over the last 12 months. Can I make a payment on my Arhaus Credit Card at a store location or online? Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. 51 customer reviews of Arhaus. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. Made to your specifications and submitted for production at the time of your order. David approached us and I have to say we are so happy he did. I spend about $5k to purchase the patio furniture last December. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. This was to be a birthday gift and I have this junk. I asked for my money back. They wont even send anyone to look at it. I love this store! We tried every possible method to inflate without, and it just. This chandelier was stunning but I knew it would be a fortune, but I was wrong. Andrea and Chris are amazing. Spent $13,000 on a custom leather sectional. the perfect rug and dining chairs as floor samples. What do we find? I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Purchased a console for my living room! The Palmer bedroom set we purchased looks great and very impressed with the quality. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! The pros: Nicely designed, modern sofas and sectionals. I was so disappointed their attitude, once they sold it they don't care anymore. Arhaus Furniture NPS & Customer Reviews | Comparably Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. I can't say enough about the beautiful furniture and great customer service at Arhaus. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. I contacted Arhaus service and discovered that the warranty was only thirty days. Arhaus in Walnut Creek, CA 94596 - (925) 906-9540 Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Wife desired a unique dining table with stone inlays priced at $6200- wow. After visiting nearly every furniture store in San Diego we stopped by Arhaus. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. You can prob get a $800 sofa on Wayfair thats better quality. I have contacted customer support to get a refund for the other half of my returned order. I mailed both boxes back to Ahaus the same day. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. You send in pictures and they say nothing we can do. On Arhaus Site, table I orderd takes 9 weeks! This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. A 10% restocking fee will be applied. Thank you. The rooms not only look gorgeous but are functional and comfortable. Many of our pieces are as unique as the artisan that made them. If I could give less than 1 star, I would. The sectional with chaise was made to order. My residence wont be ready for weeks. Phenomenal store. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. We had one rip in a couch and placed our request for repair in January. The cons: Some shoppers mentioned issues with shipping. Great experience. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. Awful customer service! Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. Do I have to make a monthly payment on financing plans? Again, special thank you to Tracy, and thanks to the rest of the staff there. I should have looked here first but it was just a small purchase. Minimum purchase of $399 for six-month financing; minimum monthly payments are required. Can I return an item to a store location? They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. As for the actual collections at Arhaus--absolutely stunning, innovative and different. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io I ordered my furniture in February of 2022. Most of our products and custom options are available online, however not all pieces are shown. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Some links on Slumber Search are referral links. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Anyone would miss this. I cannot comment on the quality of my furniture since I have just received it. Looking forward to replacing our coaches next. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Customer complaints: Definition, examples, and resolution tips - Zendesk Start with a fabric or finish swatch to ensure the perfect choice. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. I have worked with Michael Babcock to furnish two homes. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. I love my new couch and the great customer service that accompanied it. Top 488 Restoration Hardware Reviews - ConsumerAffairs I have been going back and forth with them for months and they dodge fixing the issue each and every time. Our experience at Arhaus was nothing short of excellent from start to finish. The sandals are fine and what was ordered. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. Daniella Bruzzone - Design Consultant - Arhaus | LinkedIn 2023 ForLocations.com All rights reserved. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . We bought it received it by UPS in a week and hung it up. Resolution went from November to December to you guessed it January. Comenity Reviews. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. Sign up for promotions, decorating tips and more from our team. Read trusted and proven furniture store reviews from thousands of real customers. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. He was very professional and patient during our decision making process. I cannot thank Kat and Michael enough. The salesperson said she had reserved them for me. On the day of the delivery Tricia was there!! Arhaus Furniture Reviews - Glassdoor They sure asked me to pay for the furniture right away. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. 2022-2023 Slumber Search $1,000 Scholarship. The covers are easy to use and help me make this furniture last forever. I called Arhaus a week and a half later. About. I do wish returns would be a little less costly. Who is looking at this furniture before it goes out for delivery? Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. I love this store! The cons: High prices. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. Customer service's response was that since they are natural wood, it is expected they will have natural variations. She said she had just the the item. Arhaus Company Contact Information | Email, Phone Number | Adapt.io Poor customer service. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. Can I request delivery on a Saturday or Sunday? We require contact information to ensure our reviewers are real. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. Tricia one of the design consultants came to my home and helped me plan my buy. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. I tried several times to order them, each time being told that I would definitely get my chairs. They are a publicly traded company of over 2 billion dollars. Arhaus has beautiful and unique things. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. And I love the way they do customer service from sales to delivery I have no complaints. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. Thank you. We are talking about approx 1k on an order of over 20k. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. Arhaus' customer service is definitely lacking. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. Yes. They told me they dont cover surface issues, are you kidding me? I was not told this at order time. Great customer service. So the took them back and reordered the two chairs. and it was a wrong size, of course. Who knows? He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. We highly recommend them and will be certain to work with them again. We find forgotten antiques and give them new life. How do I calculate the delivery fee to my area? Dont buy from Arhaus. Love the furniture but pretty bad customer service. Cannot be returned. This site's sole purpose is to help you make the decision faster and with more peace of mind. If you placed your order in a store, contact your Design Consultant for status updates. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. Michael has also been very helpful as well. The package arrived in two boxes. Just. I chose new ones. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. We purchased 2 dining table end chairs in Feb 2021. No one in the store claimed to know anything about the issue that had been going on for 3 months. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. We use intelligent software that helps us maintain the . It was a custom piece so it took quite some time to come in (which was expected). It was purchased during a very good sale at the store. It's for sure my favorite furniture store in San Diego! From looking at other recent reviews on various forums I'm not alone. I need to return the lamp and no customer service rep seems to know how to accomplish this task. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. No return emails. I, too, have shopped there and was completely ignored by their staff. She is amazing!!!! People that come over say the room belongs in a magazine. The delivery man actually realized it was there. The least they can do is have great customer support for the prices they charge. The retail prive was around $6,000. Arhaus furniture to move from Arborland - annarbor.com They have probably the most interesting and diverse high end furniture range in San Diego. They have a huge selection of their furniture and are more than willing to help you every step of the way. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH Best Furniture Stores: Customer Ranked Brands (2023 Updated) Sales rep did further investigation and it seems that my order has not been processed at all! We spent close to $75k at this store and purchased their warranty on the furniture. Now I just call her at Arhaus and tell her what I want. My experience here was terrible. Find out how we combat fake reviews. This is a high end store with dollar store customer service. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. I also got covers for when it snows here in Colorado. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. We discovered the Tahoe, which is even better. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. The 1st one we got was warped so it was replaced. If you placed your order in a store, contact your Design Consultant. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. Additional information about Delivery & Shipping. He was so genuine & professional. They should offer free delivery over a certain amount spent. We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. Laurie. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. . Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. Well it is now October 4th and I'm yet to hear back or have my issues resolved. The sales manager, Linda treated me like I was the one at fault. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. Are all of your products available online? A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Worst customer service Ive encountered. Can I purchase or redeem an Arhaus Gift Card online? Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. I love elegant and sophisticated design Arhaus offers.