Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. I already enter my bank information twice. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 5. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. (Update) Do not delete my post! As you can see from your statement of account, available online (e.g. It took almost 2 months.
IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot They are about people. I realized that my 'request for a retainer' of my account portal had been disappeared. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable.
Change Management Certification Training in Fort Myers, FL Briana got my call. You should do so via your online account (www.myregus.com). Trustpilot is assessing this review in accordance with our flagging process. All rights reserved. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. This course is a must for every manager who aspires to be a leader and a success in his or her career. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I contacted them about how processed my case after paying the fee for a virtual office. Submit a complaint and get your issue resolved. Where appropriate, well also take steps to prevent the situation from happening again. BBB Business Profiles may not be reproduced for sales or promotional purposes. As expected, I didn't get any reply yet from Regus. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. I have been renting an office space at Regus in Kings Hill for over 12m now. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. BBB Business Profiles generally cover a three-year reporting period. Originally, total costs 20k THB, but end up with 50k THB. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. This is a complete con, and scam through and through. But the Regus does not have flexibilities, nor willing to retain long term tenants. For a break between calls, browse the development's many shops and restaurants, or explore the . When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. 2023 Trustpilot A/S. I would love the opportunity to help further but havent been able to identify your account. 9. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Went through the cancellation process but the system wouldnt cancel my membership until the end of November.
2. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. The company left an official comment on this complaint. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Regus lacks personal approach The centre's staff are friendly and helpful. BBB reports on known marketplace practices. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Office staff are always friendly. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) I asked a receptionist to help my issue to the Regus help desk. this is absolutely gross and scam. Best, Lorraine Brule Global Customer Service at Regus. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! I still didn't get my retainer back. Here are 8 tips for writing great reviews. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Hannah, Im sorry if you felt the need to escalate this. You should receive your refund within 30 days after your end date. But when It comes to a refund retainer. We have a team of specialists available 24/7 to help you find the best solution for your business. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Regus Office rented: Wisma Atria Singapore Company Name: Max Dragon Technology
I signed a lease agreement with Regus for an office space Prices are subject to change and will vary depending on the specifically selected products and services. After being in my new office they are increasing rent by 8.7%. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. I called Regus account desk and Dom S. got my call. I look forward to receiving more information from you. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Have a question or issue with your current products and services? if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Prices are subject to change and will vary depending on the specifically selected products and services.
[Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. We pay those as well. Please remember that the retainer is refundable at the end of your agreement. Why take the Change Management training from Reform Skills Inc? Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. October 23 evening Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. Become better managers and business leaders by achieving optimal personal and business performance. It's an automated process. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Flexible Workspace Designed Around Your Needs. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Lets find the right workspace for you and your team. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Manage your Regus account in one place and make bookings on the move. BBB is here to help. The complaint has been investigated and resolved to the customer's satisfaction. I still did not hear anything back yet. I called them again, which procedure took my time for 3 hours.
Please email me at Lorraine.brule@regus.com with your company name and details. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Originally, total costs 20k THB, but end up with 50k THB. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Our coworking spaces are designed with collaboration in mind. but when u need support / CS to talk and solve ur problems its literally non existant. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. It goes against our guidelines to offer incentives for reviews. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Appreciate your immediate reply. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. We ask all our customers to add an automated payment method to their account. Absolutely unacceptable behavior. Dont lie to customers. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Any that you do not require can be opted out through your online account. Such companies should not exist. Verification can help ensure real people write reviews about real companies. 25% off. This complaint was posted by a verified customer. It can take many months and still not response. This will surely increase the credibility of your complaint. But change is necessary and you as a change manager will be expected to lead from the front. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I couldnt see your email address or Regus account reference in your message. Hi Mike, Im sorry if you felt the need to escalate this. Not only that, it's hard to get hold of their accounting department. Best, Lorraine Brule Global Customer Service at Regus. Manage all of your workspace and business needs. We will then confirm your retainer refund date and amount in return. We have checked and cannot find any payment details set up in your account. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. I sent an email to Briana and asked how my process going on? Were clear about this from day one. Lorem ipsum dolor sit amet, consectetur adipiscing elit. * All prices shown are valid at the time of inquiry, based on 24-month contracts. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. *Ts&Cs apply; participating locations only. For clarity, you were also charged a retainer top up. If you refuse to pay their bogus invoices they will send you to collections. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Regus flagged this review for containing harmful or illegal content.Read more. I was using virtual office space. As a matter of policy, BBB does not endorse any product, service or business. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. GO LITERALLY ANYWHERE ELSE. Do not delete my post, I will copy and paste it to spread again and again. As you did not process this correctly, the agreement continued an additional month.
The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. If it has been longer than 30 days, please get in touch so we can investigate further. I have requested a retainer refund for almost three months. You will regret signing with Regus. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. I will be taking legal action if this is not returned within 28 days (31/03/2023). I got an email from trustpilot. We find it very unfair that for this reason you post a very visible, insulting and untrue review. It is IMPOSSIBLE to get them to stop charging. He hung up my phone rather than transferring my call to them. Best regards,Michelle Spire. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. So last week I logged in to cancel my membership.
How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. We have office space and more to suit all budgets, in every city of the world. Please note: Change Management is 1-day training program (Friday). after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. The company left an official comment on this complaint. Share your photos and videos with others to prove the truth of your words. Lorem ipsum dolor sit amet, consectetur adipiscing elit. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Our team members have always been in touch with you and worked with you to rectify this matter. Sandra promised me to escalate my procedure below, however, when could I get it safely? Turned up at 450 Bath Road, Heathrow.
Agile and Scrum Certification Training in Fort Myers, FL Interested in a new product or service? She replied to me by email that my case had been started. Well guide you through the process. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. *We conduct corporate trainings on your preferred dates and location for no additional cost. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Unacceptable billing practices. Thank you, Lorraine Brule Global Customer Service at Regus. Kind regards, Lorraine BruleGlobal Customer Service at Regus. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Setting up an automated payment is straight forward and can be done through the online portal. Our advisors are ready to help you find the right place for you. The retainer fee doesn't guarantee a successful outcome. She promised me that I could get it on October 19 because it took 48 hours. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Please advise what can we do to get back our retainer refund? I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! I would recommend that anyone considering using this company to think again!
Read Customer Service Reviews of www.regus.co.uk - Trustpilot Where appropriate, well also take steps to prevent the situation from happening again. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING!
Hard revenue focused. They charge your card for amounts more than stipulated on invoices! One business week has passed since I post it here. Transparency is very important to us, and all services can be opted in/out through your online account. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. She apologized to me and promised me to rush to send me it by coming Wednesday. I would recommend that anyone considering using this company to think again! I was using virtual office space. Ts and Cs apply. Repeated attempts to contact Customer Service have been blown off or ignored completely.
Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Don't be fooled by that. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Thank you! Requesting your refund is easy. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. We found a responsible person where we inform her about the problem. We also ensure all reviews are published without moderation. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. Helpful (1) Alice C. on 9/22/20 This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. think about how low this company is.
Shady from Regus. Is this legal? : r/AusLegal - reddit