We believe everyone should be able to make financial decisions with confidence. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. You can make additional payments over the phone or via online chat. , which provides free dispute resolution. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. We may receive paid placement and/or affiliate commissions in our posts. It is always a good practice to access your account information online to review your deferment status. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. You can email the site owner to let them know you were blocked. All rights reserved. Process monthly payments and extra payments. ECSI is a servicer for borrowers with federal Perkins loans. In addition, shes written two books about the Pacific Northwest. Box 718. Eliza got started at her college newspaper at the University of Virginia and interned for Bloomberg, where she spent a summer writing a feature story about plastic straws. Heartland Foods Customer Service Number and Complaints, Heartland Express Customer Service Number and Complaints, 21st Century Insurance customer Service number and, 20/20 Eyeglass Superstore customer Service number &, 1&1 Hosting customer Service number & Complaints. Clients & Schools. Advertiser Disclosure | Terms of Use | Privacy Policy. Interest can continue to build on your balance during deferment or forbearance periods. If I have loans at more than one UC campus, will I have the same student loan account number? You should be aware that checks sent to Conduent/ACS but not processed before July 31, 2017, or checks sent directly to ECSI during the transition, will not be processed until the transition completion date, which is expected to be around Mid-August, 2017. Contact Us. After you get access to your account, access the information and check the available payments which are listed and which allows you to pay tuition, student fee and student housing cost for a period of several months than doing it once at the beginning of the year. In that spirit, we are providing the following information regarding the transition and the changes that are being implemented. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. is a servicer for borrowers with federal Perkins loans. Read more. This method should be used only as a last resort, the federal student aid office says. ET. Our partners cannot pay us to guarantee favorable reviews of their products or services. This influences which products we write about and where and how the product appears on a page. Keep copies of any letters, bills or emails about your account. ECSI is a business unit under the Campus Solutions division of Global Payments, Inc. Simply enter or look up the Account Key and set up a one-time payment in a few simple steps. If you are borrowing for school then there is a good chance for you to have ECSI as a servicer for some of the loans.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-medrectangle-3','ezslot_1',139,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-medrectangle-3-0'); Heartland ECSI stands for Heartland Educational Computer Systems Inc. I learn new things everyday. The name of the company sending you a federal loan bill every month is your servicer. Enter your ECSI PIN on the right side of the box with the school code and your social security number as well as your loan account number. Register for online access to your account. If you think ECSI may be your student loan servicer, or if youre not sure whos your student loan servicer, then you can verify your student loans with these simple steps. Our partners compensate us. When will ECSI be able to provide student loan account information and assistance to me? Refund disbursements: 844-760-6052. It manages the loans, including collecting and tracking payments, but doesnt own them. Under direct deposit, you will be getting refunds to your banks within 2-3 days after the loan is disbursed. This is a system-wide change impacting all University of California campuses. For borrower issues, you can email webcservice@ecsi.net. It has great functionality but its not complicated. (412) 788-3900. If a complaint doesnt help, you can contact the Federal Student Aid Ombudsman Group. The process for transitioning all student loan account data from Conduent/ACS to ECSI will commence on August 1, 2017 and is expected to be completed by Mid-August, 2017. As a borrower, you do not choose whether Heartland ECSI will be your servicer or not. The last date of the University's student loan services contract with Conduent/ACS is July 31, 2017. Loans managed by ECSI are not eligible for the White Houses, . However, if your loan was deferred in anticipation of a service cancellation, you will be required to submit a properly completed and certified. ECSI tracks and collects your payments. Deferment, Forbearance, and Cancellation Forms. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. ET. It is often used during password recovery in cases of forgotten passwords. If you are not sure and need assistance reviewing your account, please contact UC San Diego Student Financial Solutions (SFS) at 858-822-4727 to speak with a counselor about your concerns, or email at. Here's how to reach ECSI, and how their customer service team can help you. Refinance your student loans with SoFi today. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. Financialservice solutions for higher education. Loans managed by ECSI are not eligible for the White Houses, . ECSI Phone Number - Refund Disbursements for Financial Aid: (844) 760-6052. You may also change your student loan servicer through consolidation or forgiveness. The Perkins Loan program ended in 2017, but student loan borrowers may still be in student loan repayment for their Perkins Loans. If you are facing any trouble with the ECSI as a servicer, you can always call or send them a mail to get the issue resolved. ECSI Phone Number - Unpaid Tuition & Fees: (844) 454-6100. Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. ECSI tracks and collects your payments. All deferment information processed and applied to your loan by Conduent/ACS will be transferred to ECSI. AVCNET is a company, not a governmental agency. If the period covered by the deferment processed by Conduent/ACS will expire in July, August or September, what should I do if I'm still eligible to receive a deferment? That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. ECSI has maintained a government contract to service Perkins loans since 2013. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. The Education Department can transfer student loans from one servicer to another. In fact, most of our degree-seeking students receive some form of financial assistance. The fee will be assessed regardless of the reason why your bank did not honor your check. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. ECSI has maintained a government contract to service Perkins loans since 2013. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. Payments in Person What happens if my check or electronic payment 'bounces'? Please call Heartland ECSI Customer Service at 888-549-3274. If your quarterly repayment cycle is January, April, July, and October, the first billing statement you receive from ECSI will be in September for your payment due October 10, 2017. You can use your ECSI student loans login. This helps you stay in good standing to avoid default. Email [emailprotected] or call their customer service team. through consolidation or forgiveness. When evaluating offers, please review the financial institutions Terms and Conditions. Loans, Private Click on "Account Tools". On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. We are a for-profit company and receive compensation from a partner when you apply for and receive a partner's product through Mentor. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. You may also. There are various ways to contact ECSI customer service: ECSI Phone Number: (888) 549-3274. You will be required to enter your personal information such as your name and date of birth. To ensure that you are not penalized as a result of this transition, all credit bureau reporting will be suspended for the months of August, September and October 2017. P.O. . Enroll in autopay. The company is sometimes referred to as Heartland ECSI. Email them (800) 437-6931. You can also print copies of your billing statements through your ECSI account online. Where to mail payments Loan Servicing Questions regarding student loans Customer Service 1.888.549.3274 Login [Send Email] Monthly Tuition Payment Plans A total of 148 complaints have been made with the Better Business Bureau . 3. As a student loan servicer, ECSI acts as a middle man between you and your student lender, which could be the U.S. Department of Education, your school or a private lender. Assitance for past tuition and fees due. Online payments -They make provision for payment through three means such as - online, direct payments(recurring ACH payments), e-check (single ACH payments) or credit card. Many or all of the products featured here are from our partners who compensate us. It is a loan servicer which manages the collection and processing of monthly payments. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Visit the Heartland ECSI website for answers to frequently asked questions. Click the red 'Register' button and create a profile. If my loan is presently in a deferred status, will I need to complete another deferment form to cover the same period of time? The qualified expenses consist of tuition enrollment fees and the cost of course materials. Biden Cancels $10K in Student Debt. Many or all of the products featured here are from our partners who compensate us. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Interest can continue to build on your balance during deferment or forbearance periods. Email, If a complaint doesnt help, you can contact the. Do not sell or share my personal information. Register for online access to your account. If you have not received your 1098-T, you can go to the website below to both review and print your 1098-T or contact Heartland ECSI customer service at the number listed below. Please consult with your investment advisors before making any financial or investment decisions. These lenders do not always handle the loan servicing and customer services themselves. , which provides free dispute resolution. Heartland ECSI Customer Service phone number is 1-855-250-3230; their hours of operation are 8:00am to 8:00pm (Eastern Time) How to Set Up Direct Deposit with Heartland ESCI to Receive Your Refund What you will need: Heartland Key sent to your Texas A&M University email account. 4. The key point to know is that ECSI does not offer student loans. The content on AVCNET.com and its related channels, including videos, images and social media postings, are for information purposes only. Update your contact information with your most recent address, phone number and email address. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. There are various ways to contact ECSI customer service: ECSI Phone Number Refund Disbursements for Financial Aid: (844) 760-6052, ECSI Phone Number Tax Documents: (866) 428-1098, ECSI Phone Number Unpaid Tuition & Fees: (844) 454-6100, ECSI Hours of Operation: Monday Friday from 7:30 a.m. to 9:00 p.m. eastern, ECSI Live Chat: Monday Friday from 7:30 a.m. to 8:00 p.m. eastern and Saturday from 8:30 a.m. to 5:00 p.m. eastern. We believe everyone should be able to make financial decisions with confidence. 1200 Cherrington Pkwy Ste 200. Any compensation that Mentor receives from its partners may affect how and where products appear on the site, including, for example, the order in which a lender or credit card appears in a table. Youll need your account number to finish setting up your profile. The working hours are Monday-Friday, 7.30 am-8.00 pm. Youll need your account number to finish setting up your profile. Eliza got started at her college newspaper at the University of Virginia and interned for Bloomberg, where she spent a summer writing a feature story about plastic straws. See your spending breakdown to show your top spending trends and where you can cut back. This might happen if a servicers contract expires and is not renewed, for example. If you did receive such a letter, be sure to set up your ECSI profile and cancel any automatic payments with your previous servicer. 4,150,603 reviews on AVCNET are verified. ECSI tracks and collects your payments. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. ECSI has maintained a government contract to service Perkins loans since 2013. The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. This change will impact only the campus-based or special program accounts you may have received through UC San Diego that are currently serviced by Conduent/ACS Education Services. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. For all other loans, the fee assessment amount can vary and is indicated in the terms of your loan promissory note. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. How to make student loan payments to ECSI, Federal Student Aid (FSA) Ombudsman Information Checklist, Institutional student loans from a college or university. The 1098-T forms are now available on-line. Sign-in or register to manage all of your accounts with ECSI. For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast. , like private student loans, health professions loans and institutional loans issued by a university or school. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. Heartland ECSI manages federal Perkins student loans for the government. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. For a limited time, the monthly payment is typically interest only and smaller than the standard repayment plan. services only federal student loans in default. Accessing Your Current Year 1098-T Form (Heartland ESCI) Winthrop has outsourced the processing of tax form 1098-T to Heartland ECSI. Student loan borrowers with federal student loans also have access to income-driven repayment plans, student loan forgiveness, forbearance and deferment. Please be advised that there may be a delay in processing checks sent to either Conduent/ACS or ECSI between the transitioning periods. This fee will be assessed for both returned checks and any returned electronic payments. . The advantage of refinancing is that you can choose the lender and servicer and the advantage of cashback bonuses are readily available. Process monthly payments and extra payments. The lenders might use these servicers in order to focus on getting new borrowers while all management of customers will be done by servicers. ECSI also services a few other types of. 650 College Dr. Dalton, GA 30720 (706) 272-4436. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Click the red + sign which is located below and says 'connect an account'. Update your contact information with your most recent address, phone number and email address. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. If I need to submit a Cancellation Request Form at this time, what do I do? You will be redirected to Heartland ECSI's new web address: www.heartlandecsi.com. As a result, our rollout went off without a hitch, not only within our internal support team, but among the countless clients who are now using TeamSupport, too. When evaluating offers, please review the financial institutions Terms and Conditions. It consists of a collection of payments and reporting the payment information to the 3 credit bureaus and to access the account information which was borrowed. You can also pay online on the ECSI website. ECSI services several types of student loans, including: Perkins Loans are low-interest student loans for undergraduate or graduate students with financial need. We are not affiliated with or endorsed by the U.S. Department of Education or any other government agency. Complaint Department Numbers and Emails. When you set up a payment plan to pay your past-due account balance, you will need to sign a payment plan agreement. Reviews from ECSI employees about working as a Customer Service Representative at ECSI. Please consult a licensed financial professional before making any financial decisions. ECSI Privacy Statement. What is available if I want to continue or begin having my payments automatically deducted by ECSI from my bank account? Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. In our previous system, customers could only call or e-mail to request help, which meant having one staff person dedicated to receiving those tickets and then manually assigning them to a support agent to handle. Stay Connected. The Education Department can transfer student loans from one servicer to another. Her writing has been honored by the Society for Features Journalism and the Society of Professional Journalists. If you are currently enrolled in Automatic Bill Payment (ABP) through Conduent/ACS, this service will be terminated effective July 31,2017. career opportunities, employment and salary outcomes. Others complained about payments missing while the site was under maintenance. Processing of online electronic payments and other transactions by Conduent/ACS borrower services staff will also cease after July 31, 2017. Chat with a Live Customer Service Representative. Lead Writer | Student loan repayment, college alternatives. When and where can I enroll in Recurring ACH Payments with ECSI? Its most important to know your. In fact, their customer service is excellent. For example, if you are on a monthly repayment cycle, the first billing statement you will receive from ECSI will be in August for your payment due September 10, 2017. document.write(new Date().getFullYear()). Heartland ECSI manages federal Perkins student loans for the government. The monthly loan payment is based on a fixed percentage of gross monthly income, between 4% and 25%. You may also contact the U.S. Department of Education Ombudsman: The Federal Student Aid (FSA) Ombudsman Information Checklist is helpful to complete before contacting the Federal Student Aid Ombudsman. All rights reserved. ECSI . Income-Sensitive Repayment Plan: An income-sensitive repayment plan is based on monthly gross income and your amount of student loan debt. Other student loans that are serviced have also received complaints and have been sued by the borrowers as soon as the new servicer couldn't live up to the expectations.